Our office is open to emergencies only and we will remain open for our patients who need us.
Please refer to dentalhealthalberta.ca website for the official definition of a dental emergency.
Update for May 6 2020
Hi! This is Dr. Boutin.....I opened my orthdontic practice in 1992 and I have always had Infection Prevention Control measures in place and we have been updating them continuously since then because your safety has always been top of mind for us!
Infection prevention measures dentists use are based on the concept of Universal Precautions. Universal Precautions means that we assume that every patient carries germs that may infect us or other patients. Safey is number one for us.
Dental offices are safe places to visit. Dental office Infection Prevention Control standards put in place by dental and public health authorities have proven to be effective over many years during MERS, SARS, H1N1 outbreaks, and even recently at the University Dental Clinic in Wuhan Province in China during this COVID19 crisis.
Because your safety is our number one priority, I would like to cover the highlights of infection prevention measures in our office.
1) Clinic surfaces used in patient care are cleaned after each patient visit with effective disinfectants that kill all types of germs within 1 to 3 minutes.
2) Supplies and tools touched or used in treating patients are either disposed of or run through a steam sterisilzing process that kills every possible microrganism. We have a toatl of 5 steam sterilizer units in this office so that we can keep sterilizing everything even if one or two of these units break down. Fortunately, these devices are tested every day and they have proven to be very reliable.
3) To protect myself and my team from germs, appropriate procedure masks are worn by clinical staff depending on the nature of the dental procedures - Thicker masks for proceures that may produce splashes or sprays of oral fluids - Eye protection is also used for these types of procedures.
4) New gloves for each patient and those new gloves are donned on clean hands. The Alberta Dental Association rules say that if we remove gloves and our hands are not visibly soiled, we use 70% alcohol hand sanitizer prior to putting new gloves on for the next patient. But if our hands appear to be soiled, or if we come into the clinic from a non-clinical area, we wash with water and antibacterial soap for at least 30 seconds before donning new gloves for the next patient.
You've all heard that one of the best ways of preventing transmittion of infection is hand washing and hand sanitizing. So, in addition to health authorities requireing US to sanitize our hands repeatedly, they now want PATIENTS to sanitize their hands when they arrive to our office and if you've touched you mouth or anything, they want you to sanitize your hands again when you leave our office.
In the newest normal of COVID19, Public Health Authorities advise that we only do orthodontic procedures for patients who are healthy. If we do orthodontic treatment only on patients who are healthy, we reduce the risk of disease transmission. So public health authorities want us to ask people to self-certify that they are healthy before we treat them - and if there is any possiblity that a person may be carrying the virus we simply respond by delaying treatment visits until the person is healthy. Expect to be asked questions about any symptoms like fever, coughing or sneezing and be prepared to postpone a visit if you are felling unwell. we can even take your temperature in a non-contact way when you arrive.
The most recent advice from Health Authorities is that in addition to US wearing masks, they want our patients and those accompanying them to wear masks when coming and going from dental offices. this is an extension of Universal Precautions - assume that everyone is carrying germs and ask them to wear masks to prevent respiratory droplets from the nose and mouth from getting out all over the place.
So, in summary....
We are really looking forward to seeing all of our patients again and we want you to know that our office is a SAFE PLACE for you!
To keep everyone who visits us safe we will ask that you only come into the office if you can be reasonably sure you are not COVID19 positive, AND WE WILL DO THE SAME!
You will notice that we reduced the number of chairs in our waiting room, eliminated most things people can touch and we are controlling traffic in and out of our reception area.
In our clicnic area we will continue to use the most up to date Provincially Mandated Universal Disinfecting and Sterilizing Precautions IN EVERY CASE so that we continue to keep EVERYONE safe from transmission of any infectious disease.
Provincial authorities want anyone who visit a dental office to wear masks and wash or santize their hands when coming and going from the office. We do it all the time and we just want everyone to join in the mask and hand-sanitizing party!
WELCOME BACK TO A SAFE PLACE!
WE WILL HAVE A PRIZE FOR THE MOST COLORFUL/ORIGIONAL MASK!
All my team will eventually contact all of our patients who had regular appointments scheduled to reschedule them and I really look forward to seeing you all as we hopefully get enough PPE to be able to ramp things back up to get you all in!
THANK YOU for your patience!
Or call our office (403) 284-5202 ext 1 and we can explain our procedures over the phone.
Our Office’s Safety Precautions
To help prevent the transmission of all respiratory infections, including COVID-19, we adhere to standardized infection control measures, such as performing hand hygiene, providing tissues and no-touch receptacles to throw away used tissues, and offering facemasks to patients who are coughing. We follow routine cleaning and disinfection strategies, using cleaners and water to pre-clean surfaces prior to applying an EPA-registered, hospital-grade disinfectant, as well as appropriate sterilization of all tools and equipment. We also use new facemasks and gloves for each patient per guidelines set by the FDA and CDC.
While our office already adheres to these standard precautions, there are several common sense recommendations we are implementing to prevent the spread of COVID-19.
- Screening patients for signs or symptoms of infection when we update their medical histories.
- Making sure our masks, gloves, and eye protection are appropriate for the procedures performed.
- Cleaning and disinfecting public areas frequently, including door handles, chairs, and bathrooms.
If you have an appointment scheduled within the next few weeks, please contact our office if you experience any of the following:
- Shortness of breath
- Travel within the past 14 days to affected geographical regions
We will discuss your health status, the dental treatment you require, and whether or not visiting our office will be safe for you, our other patients, and our staff.
When you visit our office, we ask that you arrive on time for your appointment, rather than too early. This will minimize the amount of time you spend in our waiting room or reception area. If you have respiratory symptoms, we will ask that you wear a facemask.
How can you prevent contracting or spreading COVID-19?
- Wash your hands frequently with soap and water for 20 seconds. If you don’t have access to soap and water, use alcohol-based hand sanitizer.
- Maintain at least six feet of distance between yourself and anyone who is coughing or sneezing.
- Avoid touching your eyes, nose, and mouth.
- Cover your mouth and nose when you cough or sneeze. Do not use your hands.
- Stay home if you feel unwell. If you have a fever, cough, or difficulty breathing, seek medical attention and call in advance. Calling in advance will allow your healthcare provider to quickly direct you to the right health facility.
If you would like more information about our office’s dedication to your health and safety, please give us a call. For more information about what you can do to prevent the spread of COVID-19, please visit the World Health Organization website.